We aim to process and dispatch all orders promptly. Please read the details below regarding shipping:

1. Shipping Rates & Delivery Times:

• UK Delivery: Standard delivery within 2-4 weeks.

• Shipping Costs:

  • Free standard shipping for all UK orders.

  • Express Delivery is available for an additional charge, depending on location.

2. Order Processing Time:
Orders are typically processed within 1-2 business days.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.

3. Shipping Delays:
While we strive for timely delivery, there may be occasional delays due to unforeseen circumstances (e.g., holidays, weather conditions, customs delays). If there are any significant delays, we will notify you.

4. Returns:
As all pieces by Juliana Ponce de León are made-to-order, we are unable to accept returns or exchanges. This approach allows us to minimise waste and avoid overproduction, aligning with our commitment to sustainability and responsible production practices.

Contact Us

If you have any questions about our shipping, returns, or exchanges, feel free to reach out to us at:

Email: contact@julianaponcedeleon.com